Terms and Conditions | GameStop Ireland
 

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Gamestop’s General terms and conditions

General

These general terms and conditions, (the “General Terms”), apply when you as a consumer, (“you”), order goods or services from Gamestop and thereto related pages, (jointly the “Website”). An agreement is concluded between you and GameStop Ltd. IE8215492R, (“GameStop” or “we”). Contact information and other information about us is available on the Website and in Clause 14 below. These General Terms apply only when you as a consumer place an order with Gamestop.

You may only use the Website and place orders if you (i) are 18 years or older, (ii) are not under guardianship, and (iii) are residing in Ireland. We reserve the right, in each case, to refuse your order (e.g. if you have provided incorrect personal data or have any record for non-payment of debt).

We or our licensors own the Website and its content. The information is protected by law, including Irish and foreign intellectual property law and market law. This means that trademarks, company names, product names, images and graphics, designs, layouts and information on products, services and other content published on the Website may not be copied or used without our prior written consent. You may not use the Website for illegal or commercial purposes. You may only use the Website as provided in these General Terms. The Website and its content may not be copied, changed or distributed in any way without the prior written consent of GameStop. You may not use any of the software used in the operation or provision of the Website, except when using the Website in accordance with these General Terms.

Contracts and orders

You must accept these General Terms in order to place an order on the Website. By accepting these General Terms, you undertake to comply with the General Terms in their entirety.

When placing an order on the Website, a purchase agreement is entered into when we have confirmed your order in writing and you have received our order confirmation by e-mail. We ask you to save the order confirmation for any correspondence with our customer services.

We strive to provide you with an order confirmation as soon as possible after we have received your order. If an order is placed on a Friday, on the weekend or during a holiday, it may affect the time it takes to provide you with an order confirmation.

Customer Information

We recommend that you register a user account before shopping on the Website. When you register a user account and/or place an order on the Website, we will ask you to provide certain personal data. You are responsible for ascertaining that the information provided is correct and complete, and for any incorrectly provided information. Further information about how we process your personal data can be found in our Privacy & Cookie Policy.

Our products may be subject to certain restrictions, such as age limits. If so, you must be prepared to provide information necessary to confirm that the restricting conditions are fulfilled, either to GameStop or to a third party, e.g. a supplier.

You must ensure that no unauthorised person is able to use your login details. You may not disclose your username and password to any unauthorised person and must ensure that documents containing your username and password are kept in such a way that unauthorised persons cannot gain access to the information. If you suspect that any unauthorised person has obtained access to your password, you must notify us immediately by calling +358 076 680 5877 or by e-mailing hello@gamestop.ie. You are responsible for all orders made with your login details if you have not provided such notification.

Prices and payment

Prices indicated on the Website apply to orders placed on the Website (subject to Clause 3 above). All prices are in euro (EUR) and include VAT. The prices do not include shipping fees, which are provided separately.

The Website applies encryption, such as Secure Sockets Layer, (“SSL”), for the protection of your information during data transmissions. SSL encrypts order information such as name, address and payment information.

Special Offers

From time to time, GameStop may provide special offers on the Website which may apply more favourable terms than those provided for in these General Terms. These more favourable terms will apply only for the duration of the special offer and only for the specific products mentioned in connection to it. We reserve the right to cancel special offers at any time. Upon termination of or withdrawal from a special offer, these General Terms shall apply without any amendments. Any offers for specific products on the Website are valid only for a limited period of time and until the products are sold out.

If a package is to be picked up at a specific delivery point, you shall collect it within the time specified in the notification. Normally, packages shall be picked up personally by providing a valid ID along with order number/parcel number. You will always receive a delivery notice stating when and where the package shall be picked up. The notice may be sent by e-mail, mail or if you have provided a mobile phone number, by SMS.

Shipping and delivery

Products in stock are normally delivered within the number of working days set forth on the Website and in the order confirmation. If a delivery is delayed, we will inform you accordingly and continue to monitor the order. Unless otherwise expressly agreed (e.g. by information that the product is sold out) and if a delivery is delayed for more than 30 business days from your receipt of the order confirmation, and it is not because of you, you are entitled to cancel the purchase.

If a package is to be picked up at a specific delivery point, you shall collect it within the time specified in the notification. Normally, packages shall be picked up personally by providing a valid ID along with order number/parcel number. You will always receive a delivery notice stating when and where the package shall be picked up. The notice may be sent by e-mail, mail or if you have provided a mobile phone number, by SMS.

Cancellation of orders

If you wish to cancel an order, you may request a cancellation by calling +358 076 680 5877 or by visiting the helpdesk    However, if we are not able to receive and process your cancellation request before we confirm your order, your cancellation request may not be effective. You do, however, still have a right of withdrawal in accordance with Clause 8

The right of cancellation does not apply to digital content (including digital software and games) once the digital content becomes available for download or a digital code has been issued that makes such digital content available for download.

If you cancel your order in accordance with these General Terms, any payments made in regard to the order will be refunded.

Right of withdrawal

When purchasing products on the Website, you are entitled to a 14-day withdrawal period in accordance with applicable consumer protection legislation. This means that you have the right to cancel any purchase by notifying us accordingly within 14 days of you, or your representative, receiving the product (the withdrawal period).

The right of withdrawal does not apply to the following products:

  • any products made to your specification or that otherwise have been given a clear personalised character;
  • any sealed audio- or image recordings, games or computer programs (including technical seals by e.g. serial numbers) with broken seals; or any digital content that has been supplied in any other form than on a tangible medium (e.g. computer programs, applications, games, music, videos or texts where access is by means of downloading or streaming).
  • Gamestop + Loyalty cards cannot be refunded after purchase.
  • By accepting the General Terms, you acknowledge and agree that the electronic delivery of digital content may be initiated before the expiry of the withdrawal period and that the right of withdrawal is not valid for any digital content delivered otherwise than by tangible mediums.
  • Please send us a clear message by mail, using the contact information provided in Clause 14 below, before the withdrawal period expires, if you wish to withdraw a purchase. You must provide your name, address and other relevant information, e.g. order number, invoice number and name of the product in the message.
  • If you use your right of withdrawal, you must bear the costs for returning the products. Furthermore, you are responsible for the condition of the product from when you have received it and during the shipping back to us. We recommend that the product is sent in return well packaged, in good condition and in its original box to  GameStop, Estuary House, Swords Business Pk, Swords, Co. Dublin, K67 X4A3. The product shall be returned within 14 days from the date when we received your notification informing GameStop that you want to exercise your right of withdrawal.
  • For orders cancelled by using your right of withdrawal, we will issue you with a full refund, including the shipping costs for sending the product to you. Any additional shipping costs due to you choosing another delivery than our standard delivery are exempted from the refund. When you return part of an order, the shipping costs will not be refunded. We are entitled to deduct an amount from the amount to be refunded which corresponds to the diminished value of the product compared to the original value, if and to the extent the loss of value is due to you handling the product negligently or to a greater extent than what is necessary to determine its function or characteristics.
  • We will refund the amount as soon as possible, but not later than within 14 days of the date when we received your notification of withdrawal. However, we may delay the refund until we have received the product or until you have provided proof that the product has been returned, e.g. by a certificate of delivery. Refunds will be made by the same payment method you chose unless otherwise agreed or the method is unavailable.
  • Warranties and complaints

    Some of our products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product are set forth on our Website. Warranties for products will only cover manufacturing defects, and thus not any fault arising due to negligent or abnormal use, or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. Your order confirmation constitutes the certificate of warranty.

    You are always entitled to lodge complaints about products bought on the Website within a reasonable time from discovering the defect or from the time you should have discovered the defect. The right to lodge a complaint applies to products that are defective according to applicable consumer protection legislation. If you wish to lodge a complaint about any product ordered, you shall contact us through the contact details provided in Clause 14 as soon as possible after discovering the defect. Complaints made within two months from you discovering the defect will always be considered as having been given in due time.

    We will rectify or replace a defective product, or refund you for such product, in compliance with applicable consumer protection legislation once a product, for which a complaint has been lodged, is returned and the complaint approved. Even though we strive to do so within 30 days from receipt of your complaint, it may be delayed depending on the nature of the product and the matter process. We will carry the cost for the return freight for any approved complaints. We reserve the right to refuse a complaint if the product proves not to be defective in accordance with the applicable consumer protection legislation.

    Force majeure

    Unless otherwise is provided under mandatory law, GameStop is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, war, fire, lightning, acts of terrorism, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, and defects or delays in deliveries by sub-contractors caused by any such circumstance as referred to in this Clause.

    Limitation of liability

    Unless otherwise provided in these General Terms, the liability of GameStop is limited to what is provided under mandatory law. This applies regardless of how the damage or loss is caused (including damage or loss caused by negligence) and regardless of if the damage was foreseeable or not when entering into the agreement (even if GameStop has been informed of the risk of such damage or loss).

    The Website may include links to other websites or resources, and to businesses operated by other persons. These other websites are not operated or controlled by GameStop. Accordingly, GameStop is not responsible for and will have no liability for, these other websites, their business, goods, services, or content. If you link to or use any of these other websites, your dealings with the owners or operators of these websites is at your own risk, and you agree that you will not make any claim against GameStop arising from your use of any of these other websites.

    Changes to the General Terms

    We reserve the right to change these General Terms at all times. Changes will become valid when published on the Website and only for orders made thereafter.

    Governing law and disputes

    If a dispute should arise between you and GameStop that we have not been able to settle together, you may as a consumer file a complaint with the Competition and Consumer Protection Commission.  You can contact the Competition and Consumer Protection Commission on their website or using the following contact details:

    Competition and Consumer Protection Commission

    Bloom House

    Railway Street

    Dublin 1

    D01 C576

    https://www.ccpc.ie

    Furthermore, you may report your matter on the online platform of the EU Commission: http://ec.europa.eu/odr

    These General Terms shall be governed by and construed in accordance with the laws of Ireland. Any dispute arising out of these General Terms shall be finally settled by the general courts.

    Errors, misprints and omissions (including incorrect prices, descriptions or specifications for products) may sometimes occur. GameStop does not guarantee that products and services advertised on our Website will be available when ordered or thereafter. GameStop makes no representation or warranty that the content of the Website, including product descriptions or photographs, is accurate or complete.

    In addition and supplementary to the provisions of the Purchase Terms and Conditions stated below, GameStop may at any time, without any prior notice or liability to any Website user (a) correct any error, inaccuracy or omission; (b) change the products and services available on the Website, or the prices, fees, and specifications of such products and services, or any promotional offers and any other Website content; and (c) limit quantities available for sale.

    Unless otherwise noted, all promotional offers, bundles, and deals shall be limited to one per customer. GameStop reserves the right to cancel and subsequently refund any order or orders which do not abide by this condition of purchase.

    The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. All prices and other amounts appearing on the Website are quoted in Euro.

    Refunds and Returns

    When you receive your package, you should examine it closely before opening the factory sealed product packaging to determine that it is what you ordered. If you are not satisfied with your order, you may exchange or return your product at any GameStop retail store in Ireland We also accept returns by mail for orders that were shipped directly to you. The returned product should be returned in the same condition as when you purchased it, with all manuals, accessories, and the packing slip.

    Should you change your mind about your order, we will accept return within 14 days after you receive your order.

    We would be pleased to exchange or give you a refund in-store on most items you buy online, up to 14 days after you receive your order. We will exchange game consoles up to 14 days after you receive your order.

    Due to copyright laws, computer and game console software, music CDs, DVDs and videos in opened packages may only be exchanged for the same item. Shipping and handling charges are non-refundable; however, we will refund your original shipping cost if you are returning a defective item if required by law, or because of an error on our part.

    The right of return does not apply to digital content (including digital software and games) once the digital content becomes available for download or a digital code has been issued that makes such digital content available for download. By making a purchase of digital content from GameStop you agree that the digital content is available to you for download immediately, and you acknowledge that as a result you waive any statutory rights to cancel or withdraw your order or return the digital content.

    All products (whether defective or non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: If a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.

    On purchases made with a credit card, only the same card used to make the purchase will be credited with the refund. The credit will be made within 7 business days of us receiving and verifying the returned merchandise.

    Trade In's

    What are the stipulations for trading in software?

    • No physical damage was done to the disc/cartridge. This Includes deep scratches, cracks, laser burn and water damage.
    • A box that is in good condition with no serious damage and all game sleeve inserts must be included with the game to facilitate the trade-in.
    • Some titles will be not be applicable for trade-in. Please contact your local Gamestop store for further information in regards to these titles.

    What are the stipulations for trading in hardware?>

    • No physical damage done to the console. i.e no chips, deep scratches or broken parts to any of the components of the console/controller.

      All cables and one controller ( or stylus for specific handhelds ) must be traded-in with the console.

    • Any console deemed not in sellable condition due to cleanliness will be refused.
    • The console’s warranty seals must be intact and no console that has been opened for either repairs or any other reason can be accepted as a trade.
    • All parental codes/blocks and passcodes must be removed from the console before testing.
    • All consoles will be tested in store by staff before any final decision is made. 
    • Please note that the final decision on all trade-ins is at the Store Managers discretion and Gamestop hold the right to refuse any trade-in at any time for any reason.
    • Repairs

      • All spare parts are tested by us and are also subject to a warranty of 12 months from the date of delivery of the device. Of course, the warranty includes only the repair of the original defect, as well as the installed spare parts.
      • When we replace part(s), the removed part(s) becomes the property of Gamestop and the built-in replacement part(s) becomes the property of the customer. Subsequent defects caused by the customer (eg liquid damage, short circuit, physical defects, etc.) are not covered by the 12-month warranty.
      • At Gamestop, we know that securing games and personal content is a valuable asset. For this reason, we try to obtain this data with the greatest effort. Unfortunately, in the case of Hard Drive damage this will not be recoverable. We strongly advise the customer to secure the data on an external device.
      • In the unlikely event that your device is damaged or lost by Gamestop, Gamestop will repair the damage or replace the lost device with an equivalent replacement device.
      • In the unlikely event that we are unable to repair your device, we will refund you the deposit in full and return your device unrepaired. Alternatively, you can also put repair deposit towards a new or used device of your choice.
      • Our goal is to hand over the device as soon as possible but please allow up to within 10 working days. Once the device is back in the store where you originally brought it to and we have informed you of it's return to the store, we ask that you pick it up there within 14 days. If this is not possible for you, we ask you to arrange a pick-up appointment with the store. Please make sure your contact details are up to date so we can contact you by phone. If you still do not pick up your device within 90 days of the agreement, we will try to arrange a pickup with you for the last time.
      • All Gamestop security seals must be intact/untampered to avail of the above warranty periods. If seals are broken/removed or tampered with, all warranties are considered null or void.
      • Contact us

        If you have any questions regarding these General Terms, wish to utilise any of your rights under these General Terms, or wish to contact us in any other matter, you may do so using the address, e-mail address or telephone number provided below:

        GameStop Ireland,

        Estuary House,

        Swords Business Pk,

        Swords,

        Co. Dublin,

        K67 X4A3

        hello@gamestop.ie

        These General Terms have been adopted by GameStop and published on the Website on 23.05.2018

This item is available to pre-order online and collect in store.


How does it work?

  • Step 1: Login to your GameStop account
  • Step 2: Find the item you wish to pre-order and add it to your cart
  • Step 3: When in your cart under the Delivery section, choose the Collect in Store tab and choose your favourite store.
  • Step 4: Finish checkout and pay your deposit. The remaining balance will be paid in store.

Once the item is released you’ll be able to collect it in your chosen store.


DIGITAL PC POPUP

Please note: This is a digital product. The product will be delivered in the form of a redeem code which will be viewable on the "My Order" page.


All orders for Digital products are manually checked by our team before being approved. If your order is placed outside of normal office hours i.e 8:00 - 16:30 Monday to Thursday and 8:00 - 16:00 on Friday this may delay processing of your order. Subsequent order should dispatch instantly.


Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.


Digital products purchased from this website will work on Irish accounts ONLY!!